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Our Terms Shape How Your Account Works

When you open an account with dewa hoki303, these terms spell out exactly what you can do, how deposits and withdrawals flow, and how we handle disputes.

Account creation and verification stepsDeposit and withdrawal mechanicsGame access and gameplay rules
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dewa hoki303 Our Terms Shape How Your Account Works
HELP WITH TERMS

Reach Our Support Team About Policy Questions

Team online

Live Chat

Open the chat widget in your account lobby or at the bottom-right of this site. Support responds in your language, Monday–Sunday, 09:00–23:00 WIB. Ask about account rules, payment terms or eligibility.

Email Support

Send term-related questions to [email protected]. Include your account ID and describe which part of the terms you want clarified. We reply within 24 hours on business days.

Account Settings

Log in, go to Settings > Legal & Policies. You'll see the full terms document, your account restrictions, and options to request a policy clarification directly from our compliance team.

YOUR DATA AND SAFETY

How We Protect Your Information Under These Terms

Account Security

When you register, we ask for identity details and payment information. These are encrypted end-to-end and stored separately from game data. You control your login credentials; we never share them. Two-factor authentication is available in account settings.

Payment Verification

Deposits via DANA, OVO, GoPay and QRIS are verified in real time through the payment provider's API. Withdrawals require identity verification on your first cash-out; after that, funds route directly to your registered payment method within 1–5 minutes on most business days.

Data Retention

We keep your account data for the duration of your membership plus 12 months after closure, unless local law requires longer retention. Game history is archived for 24 months to resolve disputes. You can request deletion of non-essential data by contacting [email protected].

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies help us see how players navigate the site; none track you across third-party sites. See our Privacy Policy for the full cookie list and opt-out options.

Dispute Resolution

If you believe a transaction or game outcome violates our terms, open a dispute ticket in account settings or email [email protected]. We investigate within 5 business days and respond with findings. Appeals can be escalated to our compliance review team.

Policy Changes

We notify you in-account and by email 14 days before any material term change. You can review the updated terms and confirm acceptance before the new date takes effect. Continued play after the deadline means you accept the new terms.

Questions Players Ask About Our Terms

Account access depends on local law in your country. We support Indonesia-based players and can serve visitors in Surabaya, Bandung and other regions where we have legal permission. If you travel outside a supported region, your account temporarily locks until you return. Check your account dashboard for your access status.

We monitor for rule violations automatically and through manual review. Cheating, collusion, bonus abuse or account sharing triggers a warning, suspension or permanent closure. Funds in a suspended account are held for 30 days while we investigate; if found in violation, they may be forfeited. You'll receive an email explaining the action.

Our terms require one account per individual. If we detect duplicate accounts, we link them and may suspend all except the oldest. Multi-accounting breaches fair-play rules and can result in forfeiture of winnings. Use one email and identity across all games on dewa hoki303.

Deposits are final once confirmed via DANA, OVO, GoPay or QRIS. You cannot reverse a deposit, but you can close your account anytime in Settings > Account Management. Closing freezes your balance; you can then request a withdrawal of remaining funds to your registered payment method.

Game crashes are logged server-side. If a crash occurs mid-round, the game state is restored from our backup within seconds, and the round continues or is voided based on the game engine's record. You're notified in-lobby of the outcome. Disputes go to our support team; we review server logs and game footage before deciding.

Double-charge claims must be reported within 7 days of the transaction. Email [email protected] with your account ID, the date and transaction reference. We cross-check with the payment provider; if confirmed, a refund is issued within 3–7 business days to your original payment method.

Our terms allow daily deposits up to Rp 50,000,000 and daily withdrawals up to Rp 100,000,000 per account. Limits reset at 00:00 WIB each day. Large transactions may trigger identity verification steps for compliance; you'll be guided through the process before funds leave your account.

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